Privacy Policy

Libby Trausch Physical Therapy & Coaching ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide when you contact us through our website, through our advertising on Facebook and Instagram, or when you opt in to receive text messages from us.

Please read this policy carefully. By submitting your information through our contact form, our ads, or by opting in to SMS, you agree to the practices described here.

1. Information We Collect

When you fill out a contact form on our website, submit a Meta (Facebook/Instagram) lead ad, or opt in to receive text messages, we may collect the following personal information:

Full name

Email address

Phone number (including mobile number for SMS)

Your consent status for text messaging

We only collect information you voluntarily provide to us. We do not collect sensitive health or medical information through our contact forms or SMS opt-in forms.

2. How We Use Your Information

We use the information you provide solely to:

Respond to your inquiry or request for services

Schedule consultations or appointments

Send appointment reminders and service notifications by text message, if you have opted in

Send you relevant information about our physical therapy and coaching services

Follow up on your interest in working with us

We do not use your information for automated decision-making or profiling.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

Service providers: We may use third-party tools (such as email platforms, scheduling software, or SMS messaging providers) to help us respond to and manage your inquiry. These providers are only given access to the information necessary to perform their function and are not permitted to use it for other purposes.

Meta Platforms: When you submit a lead form through a Facebook or Instagram ad, your information is collected through Meta's platform and transferred to us. Meta's data practices are governed by their own Privacy Policy at facebook.com/privacy/policy.

Legal compliance: We may disclose your information if required to do so by law or in response to a valid legal request.

SMS consent is not shared with third parties. Your consent to receive text messages, and your mobile information tied to that consent, are not shared with any third parties or affiliates for their marketing or promotional purposes. This information is used only by Libby Trausch Physical Therapy & Coaching to communicate with you directly.

4. SMS / Text Messaging Terms

By providing your mobile phone number and opting in through our contact form, a lead ad, or another medium, you agree to receive SMS text messages from Libby Trausch Physical Therapy & Coaching. This includes messages for conversations with our practice.

Types of messages you may receive: appointment scheduling and reminders, replies to your questions, follow-ups about services you asked about, and general account or service notifications.

Message frequency: Message frequency may vary.

Message and data rates: Message and data rates may apply.

To opt out: Reply STOP to any message at any time. After you opt out, you will no longer receive SMS messages from us.

For help: Reply HELP to any message, or visit our website at https://libbytrausch.com.

SMS consent is not shared with third parties or affiliates. For our full Privacy Policy and SMS Terms of Service, visit https://libbytrausch.com/privacy.

5. Data Retention

We retain your contact information only as long as necessary to respond to your inquiry and for a reasonable period thereafter in case you wish to reconnect. If you would like your information deleted, please contact us at [email protected] and we will honor your request promptly.

6. Your Rights & Choices

Depending on where you live, you may have the following rights regarding your personal information:

Access: Request a copy of the information we hold about you

Correction: Ask us to correct inaccurate or incomplete information

Deletion: Request that we delete your personal information

Opt-out: Unsubscribe from any email communications at any time, or reply STOP to opt out of text messages

To exercise any of these rights, please email us at [email protected]. We will respond within a reasonable timeframe.

7. Cookies & Tracking

Our website may use standard cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This helps us improve our content and user experience. You can control cookie preferences through your browser settings. Our Facebook and Instagram ads may use Meta Pixel to track conversions and ad performance. This is governed by Meta's Cookie Policy.

8. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

10. Note Regarding Healthcare Services

Any health-related information you voluntarily share with us during a consultation or course of care is handled with strict confidentiality and professionalism, consistent with applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Libby Trausch Physical Therapy & Coaching

Email: [email protected]

Website: libbytrausch.com

Phone: 515-494-4548