Privacy Policy

Libby Trausch Physical Therapy & Coaching ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the personal information you provide when you contact us through our website or through our advertising on Facebook and Instagram.

Please read this policy carefully. By submitting your information through our contact form or ads, you agree to the practices described here.

1. Information We Collect

When you fill out a contact form on our website or through a Meta (Facebook/Instagram) lead ad, we may collect the following personal information:

•        Full name

•        Email address

•        Phone number

We only collect information you voluntarily provide to us. We do not collect sensitive health or medical information through our contact forms.

2. How We Use Your Information

We use the information you provide solely to:

•        Respond to your inquiry or request for services

•        Schedule consultations or appointments

•        Send you relevant information about our physical therapy and coaching services

•        Follow up on your interest in working with us

We do not use your information for automated decision-making or profiling.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

•        Service providers: We may use third-party tools (such as email platforms or scheduling software) to help us respond to and manage your inquiry. These providers are only given access to the information necessary to perform their function and are not permitted to use it for other purposes.

•        Meta Platforms: When you submit a lead form through a Facebook or Instagram ad, your information is collected through Meta's platform and transferred to us. Meta's data practices are governed by their own Privacy Policy at facebook.com/privacy/policy.

•        Legal compliance: We may disclose your information if required to do so by law or in response to a valid legal request.

4. Data Retention

We retain your contact information only as long as necessary to respond to your inquiry and for a reasonable period thereafter in case you wish to reconnect. If you would like your information deleted, please contact us at [email protected] and we will honor your request promptly.

5. Your Rights & Choices

Depending on where you live, you may have the following rights regarding your personal information:

•        Access: Request a copy of the information we hold about you

•        Correction: Ask us to correct inaccurate or incomplete information

•        Deletion: Request that we delete your personal information

•        Opt-out: Unsubscribe from any communications we send you at any time

To exercise any of these rights, please email us at [email protected]. We will respond within a reasonable timeframe.

6. Cookies & Tracking

Our website may use standard cookies and analytics tools (such as Google Analytics) to understand how visitors use our site. This helps us improve our content and user experience. You can control cookie preferences through your browser settings. Our Facebook and Instagram ads may use Meta Pixel to track conversions and ad performance. This is governed by Meta's Cookie Policy.

7. Data Security

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under the age of 13. If you believe a minor has submitted information to us, please contact us and we will delete it promptly.

9. Note Regarding Healthcare Services

Libby Trausch Physical Therapy & Coaching is a private-pay practice and does not bill insurance. As a result, the federal HIPAA (Health Insurance Portability and Accountability Act) regulations do not apply to information collected through this website or our advertising forms. Any health-related information you voluntarily share with us during a consultation will be handled with strict confidentiality and professionalism.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out to us:

Libby Trausch Physical Therapy & Coaching

Email: [email protected]

Website: libbytrausch.com